Frequently Asked Questions

You Have Questions, We have answers!

GETTING STARTED

We currently service DC Metro and surrounding areas! If you’re not sure if we service your area and you would like to book an appointment, please shoot us a quick text or call to see if we have availability to service your area!

We offer standard residential & commercial cleanings consisting of regular cleanings, deep cleanings, move- in/move-out, and various add on cleanings. Please find more information here about our services.

Absolutely not! Our scheduling systems allows you to book and pay online!

Absolutely! You can choose the ‘Special Request’ Service on our booking page and let us know what you need!

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house on your request form. Please review our Service Agreement to know what to expect if you will not be home.

PRICING & POLICIES

Please get in touch with us right away and we’ll make arrangements to rectify the situation within 3 days of your recent cleaning. Please review the details in our Service Agreement

How to Contact Us ASAP

[email protected] or call/text 240-319-8373

We require a full payment to secure your appointment with us. We may send an additional invoice if you choose to include add on services to your cleaning.

You may cancel or reschedule your service up to 24 hours before your scheduled appointment to avoid our $50.00 CANCELLATION FEE. To cancel our services completely (for recurring cleanings), please notify us as soon as possible. We will text appointment reminders to confirm your appointment before your cleaning.  Please also review our Service Agreement before booking.

If something is not done to your expectations, please let us know. We’ll send a team out to rectify the situation within 3 days. We do not provide refunds unless you cancel 24 hours before your scheduled appointment.

You can reschedule your appointment. Please keep mind, any appointments missed or cancelled after 5pm the day before your booking date will incur a $50.00 cancellation fee. We will send text reminders at least one day before to confirm. Make sure to confirm or reschedule when you receive these reminders. Also, please review our Service Agreement

Yes, we accept tips! Please use your client portal to send us a tip after your cleaning service!  

MANAGE YOUR ACCOUNT

When you submit a request, our Customer Happiness Team will create a client portal where you can view upcoming appointments, submit deposits/final payments, and save a card on file. Use this link to access your client portal.

Or visit existing clients page.

You can submit a password change request on our client portal login page 

You can submit a password reset request using our client portal login page 

You can change your credit card information using our client portal login page 

You can book your first appointment on our booking page here!

cleaning questions

We offer standard residential and commerical cleanings consisting of deep cleanings, move- in/move-out, and various add -on cleanings. Please find more information here about our services.

We usually send a team of 2-4 cleaners depending on the size of your home and your requested service. We may send more cleaners based on the specific cleaning needs of your home.

Absolutely! All of our cleaners arrive with cleaning supplies.

Standard cleanings services include routine maintenance cleanings you would complete on a weekly basis. Learn more about this service here

Deep cleanings services are  geared to clean deep dirt and grime in your home. Learn more about this service here

If you have a special cleaning job, please feel free to select the ‘Special Request’ Cleaning Service and explain the details of your cleaning request.

Yes! We do offer carpet cleanings. Please specify this on your request form when you book.

scheduling questions

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by adding a comment to your booking. Please review our Service Agreement for more information.

We take bookings 2 days before your desired booking date BUT we may be able to take your booking last minute, feel free to text us at 240-319-8373 to see if we have last minute availability!

Yes, however, we allow a 30 minute window due to traffic and weather circumstances. In a situation where your cleaner will be late, you will be contacted to let you know their estimated time of arrival.

You can reschedule simply texting or calling us at 240-319-8373! Please keep mind, any appointments missed or cancelled after 5pm the day before your booking date will incur a $50.00 cancellation fee.

Please share your reviews on Yelp, Google, or you can email your review to us! Use the links at the bottom of this page to leave a review!

Please check your client portal to review your scheduled appointments with us. If you have any questions, feel free to give us a call so we can help!

TRUST & SAFETY

Absolutely. Clean Polish Shines cleaners undergo a screening process which includes a background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us. Please review our Service Agreement for more information.

If something is damaged during a service, we will work our best to rectify the situation. If you experience any issues during your clean, please contact us immediately!

If something goes missing during a service, we will work our best to rectify the situation. If you experience any issues during your clean, please contact us immediately!

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