Cleaning Service Agreement

Clean Polish Shines is a residential and commercial cleaning service dedicated to providing quality cleaning services for our clients in the DC Metro Area! Customer satisfaction is our #1 priority and we take pride in providing excellent cleaning experiences for our clients and cleaners. We’ve developed this service agreement for your reference to know what to expect before, during, and after our cleanings. If you have any further questions or concerns, feel free to contact our Customer Happiness Team at 240-319-8373 or [email protected]!

HOW TO PREPARE FOR YOUR CLEANING

Before your scheduled cleaning with us, please make sure to prepare your home for a smoother cleaning experience. For our cleaners to focus on cleaning, we would greatly appreciate trash items to be separated from personal items AND pick up items that may get in the way (toys, shoes, clothing, etc.). Cleaners will not know where to place your personal items. Our cleaners will lightly organize your items (ex. Shoe racks, table arrangements, etc.) during cleanings but they will not declutter and organize as part of a regular or deep cleaning. If we find that your home requires more detailed decluttering and organizing, we will include this cleaning add-on to your final invoice.

We would greatly appreciate all trash to be thrown out and laundry to be picked up, and dishes to be washed before our arrival unless included in your cleaning. We empty any waste baskets and take out any trash we compile from cleaning your home. Cleaners are not required to take out large piles of trash that you’ve compiled before your appointment. If this is something you would like us to do, we will charge an additional fee for this service.

We highly recommend a Deep Cleaning for the first visit in order to get your home prepared for ongoing maintenance. If we find that your home requires a deeper cleaning on the first visit, we will include our deep cleaning add-on to your final invoice.

PRODUCTS and EQUIPMENT

Clean Polish Shines will provide all products and equipment (solutions, rags, brooms, mops, vacuums, etc.) to clean your home. We dust and clean all hard surfaces and items on them, but we DO NOT CLEAN ELECTRONICS such as televisions and computer screens, but we will dust those items. We offer add ons for any special cleanings you would like.

Please refer to this page to learn about the areas we cover during residential cleanings

Please refer to this page to learn about the areas we cover during deep cleanings

Please refer to this page to learn about the areas we cover for add on cleanings

HEALTH & SAFETY PRECAUTIONS

Any body fluids from both humans and animals will be strictly avoided by our cleaning technicians. ANY areas with pest infestations including mice will be avoided. If unsanitary conditions or items are encountered, we reserve the right to immediately vacate the premises and request full payment.

OUR CLEANERS

Our cleaning specialists are experienced cleaners who have gone through a strict interview process and criminal background check to ensure the safety of our clients and their properties.

Our cleaners are known to have good references, and are honest and reliable. You will be assigned a team that will be dedicated to your recurring cleanings. If you prefer a particular cleaner, we will do our best to accommodate your request. We will try our best to fulfill your request based on our cleaner’s availability.

PAYMENTS

When you submit a cleaning request on our website, our team will confirm your appointment with our cleaning crew.  If the job is more extensive than what our standard rate covers, we may charge an additional fee based on the extra work. Our cleanings typically take 2 hours to complete, and each add-on cleaning will take an additional 30 minutes. 

We require a full payment to secure your cleaning appointment. All clients will have access to a client portal where you can view your payments, upcoming appointments, and save a card on file. Once your cleaning is complete, we will  send a final invoice to you via text and email.

SCHEDULING AND PROPERTY ACCESS

To make scheduling easier for us, please try your best to commit to the day and time we have scheduled for your cleaning. We will try our best to accommodate last minute schedule changes, but we cannot guarantee this since we set our cleaners schedules weeks in advance. 

Our goal is to provide a seamless cleaning experience for our clients and cleaners. We advise a LATE ACCESS FEE of $50.00 will be applied if our team is unable to access your property, start cleaning, or contact you within 30 minutes of the cleaners arrival. PLEASE make sure your home is ready for cleaning and you are available to give cleaners access to your property. If not, please make arrangements with our Customer Happiness Team if you will not be present during the cleaning. This also applies to post cleaning, please let our team know how to properly secure/lock your property after the cleaning to prevent any security issues (if you are not present after the cleaning).

CANCELLATIONS

You may cancel or reschedule your service up to 24 hours before your scheduled appointment to avoid our $50.00 CANCELLATION FEE. To cancel our services completely (for recurring cleanings), please notify us at least 2 weeks in advance.

PICTURES

Before and After pictures will be taken by our cleaners for each room and appliance covered during your cleaning. This is for documentation purposes to track the quality of our work. We may use your pictures on our marketing platforms for advertising purposes. We will ask for your permission before using your pictures to advertise.

REFUNDS

PLEASE NOTE: Clean Polish Shines provides NO REFUNDS. If you are not content with your cleaning, we will schedule a re-clean (within a 3-day window).

THINGS WE WON’T DO

– Service clients who are not kind or respectful to our cleaning staff
– Lifting and moving heavy furniture (this is done in deep cleans ONLY, not routine cleans)
– Reaching heights inaccessible on our 2-step ladder
– Clean the front of TVs, Computers, and Other electronics (we dust them)
– Cleaning bio-hazardous substances (feces, blood, etc)
– Cleaning infested properties (rodents, bugs, etc)
– Move appliances connected to water or gas

INSURANCE & SAFETY

All cleaning specialists working for Clean Polish Shines have passed criminal background checks and are insured.

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